Frequently Asked Questions
Buyers or Sellers can ask… Just ask away we got you.
Sell With Us
Customer Service
Tracking & Delivery
Pricing & Plans
Selling ?
All you need to know as a Vendor/Seller.
Why should I choose Tropecart to sell my products?
When you support Tropecart you support your Caribbean Neighbour, Family & Business. We specifically designed this platform to support Caribbean vendors and brands. We provide the connection to your business to both regional and international markets, offering exposure that helps you grow beyond local boundaries.
How can Tropecart help me reach more customers?
Leveraging targeted marketing strategies on Social Media, Our Platform, Local and Foreign Press and Regional & International Trade Shows are just some of our methods of supporting you reaching more customers. These promotions are both physical and virtual.
What are the cost of selling on Tropecart?
Tropecart offers $0.00 platform fees for all basic stores. Premium and Max Value stores have a cost which you can see here. Commissions are the lowest in the industry of only 10%.
How does Tropecart support small businesses?
We provide tools and resources tailored to smaller vendors, including marketing support, analytics, and customer service. Our platform is built to help you scale, whether you’re a local artisan or a small family business looking to grow. Smart apps and inventory management, point of sale and the likes are just a few of the trinkets you get selling with us.
What makes Tropecart different from other e-commerce platforms?
We promote the direct networking of International Suppliers wishing to sell thus reducing costs to the customer. Our focus on Caribbean Sellers wishing to expand their business Internationally attracts increased sales for those sellers. Innovating by featuring Caribbean Products at International Trade Shows and much more make us different.
Customer Service
All you need to know as a Customer
Are Tropecart Prices Better Than Other Platforms?
We do not compete on price alone. While we understand the need to be price sensitive, that does not paint the true picture of what goes into a seller bringing their product to market. Tropecart believes in Fair Pricing and hence we do not promote products that require the workers, families and employees to suffer in an order to maintain a pricing structure that is unfair.
Why should I shop on Tropecart?
Tropecart offers a unique selection of high-quality, handcrafted products made by talented artisans from across the Caribbean. By shopping with us, you support local businesses while enjoying authentic, culturally rich items you won’t find elsewhere. We also promote and provide Caribbean Made Furniture, Fashion, Accessories and you can also find International suppliers and Manufacturers and their offerings.
How does Tropecart ensure product quality?
Tropecart partners with trusted vendors who adhere to high-quality standards. Each seller is vetted to ensure that their products are authentic, durable, and representative of the best craftsmanship the Caribbean has to offer. For our international vendors sample products and regular quality checks (like spot purchases) are just some of our strategy to ensure quality is maintained. Your review of our vendors can also help
Are there any special deals or offers for Tropecart customers?
Yes! Tropecart frequently offers exclusive deals, discounts, and seasonal promotions. Customers can also sign up for our newsletter to stay updated on the latest offers and new product arrivals.
Can Tropecart ship internationally?
Absolutely! Tropecart provides international shipping, allowing customers worldwide to access unique Caribbean products. We ensure safe and reliable delivery, so you can shop confidently no matter where you are.
Tracking & Deliveries
For Your Information
How do I track my order on Tropecart?
Once your order is placed, you will receive a confirmation email with a tracking number. You can use this number to track your order directly through our website, ensuring you know exactly when to expect your delivery.
What payment methods does Tropecart accept?
Tropecart accepts a variety of payment options, including credit and debit cards, PayPal, and other secure online payment platforms. This makes it easy and convenient for customers worldwide to shop on our platform.
Can I cancel or modify my order after it’s been placed?
Yes, you can cancel or modify your order within a specific window of time before it is processed. Please contact our customer service team as soon as possible to make changes to your order, and we will assist you.
What is Tropecart’s return and refund policy?
Tropecart offers a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within 30 days for a refund or exchange, provided it meets our return conditions. Some restrictions may apply for certain product categories.
Does Tropecart offer discounts for bulk or wholesale purchases?
Yes, Tropecart provides special pricing for bulk or wholesale purchases on selected products. Contact our sales team for more information on bulk order discounts and eligibility.
Pricing & Plans
Transparent Pricing 0 Hidden Fees
What is the cost to sell on Tropecart?
To sell there are no platform fees for Basic Stores. All you pay is 10% commission on each sale and that’s it. We offer premium packages for stores also that comes with a lot of different features that you would understand will come as you outgrow your free store front. For our fee structure on our Premium and Max Value Stores click here
What is the difference between the Free & Premium Stores?
The free stores get you started and you can sell without interruption. You can sell up to 40 different products even if those products have variations. You benefit from pickup and delivery to customers and also international shipments. However the premium stores come with a host of features that improve your business significantly. Check out this link to see a side by side comparison of the benefits of each store offering.
Is there a trial period for the preimum stores
Unfortunately there is not a trial period for the premium stores. You can validate the experience using the 100% free store as long as you choose. Sign up is simple. Once you hit this link, go to the ‘create an account‘ option and select ‘become a vendor’ link at the bottom of the signup form. It would take you to the vendor sign up page where you are invited to fill out the entire form.
Should I choose to upgrade, will I experience any downtime?
There is no downtime experience migrating your store from a free to premium package
Can I downgrade once I upgrage?
A downgrade is possible but not encouraged as many of the technical parameters tied to the premium transactions will not show in the free version after downgrade.