How can we help?
Supporting you as U Shop.
Email us or use our contact form below to message your feedback, suggestions, issues or otherwise. We would love to hear from you especially when it helps us to make yours or someone’s experience with us better. Thanks for stopping by and we do hope we met your expectations.
Returns/Exchanges
returns@tropecart.com
Delivery/tracking
logistics@tropecart.com
Customer Support
customer@tropecart.com
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FAQ
Here are some answers to Frequently Asked Questions. You can find our full FAQ here.
How do I track my order on Tropecart?
Once your order is placed, you will receive a confirmation email with a tracking number. You can use this number to track your order directly through our website, ensuring you know exactly when to expect your delivery.
What payment methods does Tropecart accept?
Tropecart accepts a variety of payment options, including credit and debit cards, PayPal, and other secure online payment platforms. This makes it easy and convenient for customers worldwide to shop on our platform.
Can I cancel or modify my order after it’s been placed?
Yes, you can cancel or modify your order within a specific window of time before it is processed. Please contact our customer service team as soon as possible to make changes to your order, and we will assist you
What is Tropecart’s return and refund policy?
Tropecart offers a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within 30 days for a refund or exchange, provided it meets our return conditions. Some restrictions may apply for certain product categories.
Why should I shop on Tropecart?
Tropecart offers a unique selection of high-quality, handcrafted products made by talented artisans from across the Caribbean. By shopping with us, you support local businesses while enjoying authentic, culturally rich items you won’t find elsewhere.
Are there any special deals or offers for Tropecart customers?
Yes! Tropecart frequently offers exclusive deals, discounts, and seasonal promotions. Customers can also sign up for our newsletter to stay updated on the latest offers and new product arrivals.
Can Tropecart ship internationally?
Absolutely! Tropecart provides international shipping, allowing customers worldwide to access unique Caribbean products. We ensure safe and reliable delivery, so you can shop confidently no matter where you are.
Does Tropecart offer discounts for bulk or wholesale purchases?
Does Tropecart offer discounts for bulk or wholesale purchases?