TropeCart Returns Policy
At TropeCart, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help. Our policy covers all product categories to ensure a seamless returns experience.
General Return Conditions
- Eligibility: Items must be returned within 30 days of delivery.
- Condition: Products should be unused, undamaged, and in their original packaging.
- Proof of Purchase: Please provide a receipt or order confirmation.
Non-Returnable Items
Certain items cannot be returned due to safety or hygiene considerations:
- Perishables: Food, flowers, and plants.
- Personal Care Items: Beauty products, cosmetics, and grooming tools.
- Customized Items: Personalized or custom-made products.
- Intimate Items: Underwear, swimwear, and other intimate apparel.
- Digital Products: Downloadable software and e-gift cards.
Category-Specific Guidelines
- Electronics: Items like gadgets and appliances must be returned in original packaging with all accessories.
- Clothing & Apparel: Clothing items should have original tags attached and must not show signs of wear, alteration, or laundering.
- Furniture & Large Items: Items like furniture and large decor pieces may be eligible for return if they’re in unused condition. Contact our support for specific instructions.
- Health & Wellness: Products like supplements and personal care items must be unopened and in original condition.
Refund Process
- Original Payment Method: Refunds will be issued to your original payment method within 5–10 business days of receiving the item.
- Partial Refunds: In some cases, we may offer partial refunds if the product is returned after 30 days or is not in its original condition.
Exchanges
We only replace items if they are defective or damaged. Contact us for assistance with exchanges.
Return Shipping
- Return Labels: We provide return labels for certain eligible items.
- Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item was damaged or defective.
Contact Us
If you have any questions about our returns policy, please reach out to our support team at support@tropecart.com.